1. What services does Paradise Holidays offer?
We provide customized holiday packages, homestay experiences, and authentic Kerala products.

2. How can I book a holiday package?
You can book directly on our website or contact our customer support team. Once booked, you’ll receive a confirmation email with all details.

3. What payment methods do you accept?
We accept credit cards, debit cards, UPI, bank transfers, and secure online payment gateways.

4. Can I cancel or modify my booking?
Yes, cancellations and modifications are allowed depending on the package/hotel policy. Please refer to our cancellation terms.

5. How long does it take to receive a refund?
Refunds (if applicable) are processed within 7–14 business days after confirmation.

6. Are the Kerala products authentic?
Yes, we source products directly from trusted local artisans and suppliers in Kerala to ensure authenticity.

7. How is my personal data protected?
We use advanced security measures, SSL encryption, and secure payment gateways to keep your data safe.

8. Do you offer customer support?
Yes, our team is available via phone, email, and WhatsApp for all your queries before, during, and after your trip.

9. Can I request a customized package?
Absolutely! We specialize in tailoring trips based on your budget, duration, and interests.

10. Where can I track my product order?
Once shipped, we’ll provide a tracking number via email or SMS so you can monitor delivery status.